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No shipments to: AK, AZ, CA, HI, NV, OR, or WA (except for the "Starter Plants"), possibly other states
Our "Starter Plants" CAN be shipped to AZ, CA, NV, OR, and WA - contact us if you wish to arrange that.
The rest of this page applies to all other plants.
Re: AZ, CA, HI, NV, OR, WA
The Department of Agriculture dictates that plants shipped to Arizona, California, Hawaii, Nevada, Oregon and Washington have their roots washed clean of all soil before shipment.
Complying with this requirement is difficult for two reasons: the effort required to manually wash the roots and the challenge to ship soil-less roots without them drying out during shipment.
We experimented with several strategies and concluded that it is impossible to comply in a cost-effective manner.
Re: AK, HI
We do not ship to Alaska or Hawaii because of the high cost of the expedited shipping that is required to deliver plants before their health deteriorates because of shipping. Several times customers offered to pay the air freight cost and the plants still arrived in less than peak condition, we do not want to disappoint anyone else.
Re: other states
If any other states are listed as not-shippable for one of your plants, it is because some of our fulfillment centers cannot ship certain products to certain states. Other forms of that product probably ship from other fulfillment centers that do NOT have that restriction.
See also:
Shipping
The rest of this page applies to all other plants.
Re: AZ, CA, HI, NV, OR, WA
The Department of Agriculture dictates that plants shipped to Arizona, California, Hawaii, Nevada, Oregon and Washington have their roots washed clean of all soil before shipment.
Complying with this requirement is difficult for two reasons: the effort required to manually wash the roots and the challenge to ship soil-less roots without them drying out during shipment.
We experimented with several strategies and concluded that it is impossible to comply in a cost-effective manner.
Re: AK, HI
We do not ship to Alaska or Hawaii because of the high cost of the expedited shipping that is required to deliver plants before their health deteriorates because of shipping. Several times customers offered to pay the air freight cost and the plants still arrived in less than peak condition, we do not want to disappoint anyone else.
Re: other states
If any other states are listed as not-shippable for one of your plants, it is because some of our fulfillment centers cannot ship certain products to certain states. Other forms of that product probably ship from other fulfillment centers that do NOT have that restriction.
See also:
Shipping
Shipping
FREE SHIPPING of all orders!
All orders are delivered within three days of shipment.
Please note that we:
Please also note that we are not going to assess every order to see if makes sense to ship certain plants to you when and where you are. You are responsible for researching whether they are hardy where you will plant them and whether you are planting them at a sensible time (at least a month before your first frost).
See also:
When we ship
Transit time for your shipment
Specifying your shipping date
Changing your shipping date
Your shipping dates and tracking numbers
You are responsible for accepting delivery of your order
Unpacking your order
- only ship UPS (no weekend deliveries)
- do not ship internationally
- do not ship to AK, AZ, CA, HI, NV, OR, or WA
- cannot ship to PO Boxes (we must have a street address for UPS)
Please also note that we are not going to assess every order to see if makes sense to ship certain plants to you when and where you are. You are responsible for researching whether they are hardy where you will plant them and whether you are planting them at a sensible time (at least a month before your first frost).
See also:
When we ship
Transit time for your shipment
Specifying your shipping date
Changing your shipping date
Your shipping dates and tracking numbers
You are responsible for accepting delivery of your order
Unpacking your order
No shipments outside the US
We ship to the continental US only.
Please do not ask about international shipment; it is not possible.
It is way too much work to deal with customs, plants often got delayed en route and were delivered in less-than-perfect shape.
Back to: Shipping
See also:
Your shipping dates and tracking numbers
When we ship
Transit time for your shipment
Specifying your shipping date
Changing your shipping date
You are responsible for accepting delivery of your order
Unpacking your order
It is way too much work to deal with customs, plants often got delayed en route and were delivered in less-than-perfect shape.
Back to: Shipping
See also:
Your shipping dates and tracking numbers
When we ship
Transit time for your shipment
Specifying your shipping date
Changing your shipping date
You are responsible for accepting delivery of your order
Unpacking your order
Order updates and cancellations
An order may be cancelled, but NOT changed after 1:00PM EDT one day prior to order shipment.
After 8:00 AM EDT, the day of shipment, an order may no longer be changed or cancelled.
Due to the length of time it takes to dig up and package bare root plants, orders for special packages of 1000 bare root plants may not be changed or cancelled after the Friday before they are scheduled to ship.
We are sorry for any inconvenience.
If you wish to make any change to an order contact us.
See also:
Shipping
We are sorry for any inconvenience.
If you wish to make any change to an order contact us.
See also:
Shipping
Identifying your shipping date and tracking your order
Within one weekday your shipping date(s) will be assigned. You can see your shipping date(s) by using the link in your order confirmation email or lookup your shipping date and tracking number here.
After your order ships you will be emailed UPS tracking information. You can also see your tracking number(s) by using the link in your order confirmation email or by using the link above.
See also:
Lookup your shipping date and tracking number
When we ship
Transit time for your shipment
Specifying your shipping date
Changing your shipping date
You are responsible for accepting delivery of your order
Unpacking your order
After your order ships you will be emailed UPS tracking information. You can also see your tracking number(s) by using the link in your order confirmation email or by using the link above.
See also:
Lookup your shipping date and tracking number
When we ship
Transit time for your shipment
Specifying your shipping date
Changing your shipping date
You are responsible for accepting delivery of your order
Unpacking your order
You are responsible for accepting delivery of your order
Please understand that you are responsible for accepting delivery of your order. Although we do not require a signature for delivery, UPS may not always leave the package if you are not available when they come, especially if the delivery is to a business.
Leaving a note on your door may help. After three unsuccessful delivery attempts the package will be returned to us.
Due to the perishable nature of our plants and the fact that approximately two weeks will have elapsed by the time a shipment is returned to us, no refunds can be given nor can replacement plants be shipped. If the plants are in containers (not bare root), then they may survive that long; in this case, they could be reshipped, but you would have to pay for the freight cost involved.
Note that we are closed on Memorial Day, the 4th of July, Labor Day, Thanksgiving and Christmas and no deliveries are made on days that UPS observes holidays.
See also:
Shipping
Due to the perishable nature of our plants and the fact that approximately two weeks will have elapsed by the time a shipment is returned to us, no refunds can be given nor can replacement plants be shipped. If the plants are in containers (not bare root), then they may survive that long; in this case, they could be reshipped, but you would have to pay for the freight cost involved.
Note that we are closed on Memorial Day, the 4th of July, Labor Day, Thanksgiving and Christmas and no deliveries are made on days that UPS observes holidays.
See also:
Shipping
Returns
Due to the perishable nature of plants, any returns must be initiated within seven days by contacting us for a Return Merchandise Authorization (RMA).
Returns MUST include an RMA to result in a credit, include the shipping ticket that you received with the shipment. You wil be given the return address when you request the RMA, most (but not all) returns will go to this address:
Classy Groundcovers Returns
3 Rhodonolia Park, Ste C
Norwalk, CT 06850
If you are unhappy with your purchase for any reason, please don't hesitate to contact us. Your satisfaction is our top priority.
Returns MUST include an RMA to result in a credit, include the shipping ticket that you received with the shipment. You wil be given the return address when you request the RMA, most (but not all) returns will go to this address:
Classy Groundcovers Returns
3 Rhodonolia Park, Ste C
Norwalk, CT 06850
If you are unhappy with your purchase for any reason, please don't hesitate to contact us. Your satisfaction is our top priority.
Suggested spacing between plants
On the "Specs" tab
for each plant is a suggested spacing such as "10-15 inches."
The middle of the range generally results in a fairly uniform fill after two seasons under optimal conditions (plants identified as slow growing will take longer).
If you want the row or area to fill in faster, plant using the lower end of the suggested spacing (or even closer if you wish).
If you wish to invest less money and can wait longer for your space to fill in, plant using the upper end of the suggested spacing (or even farther apart if you wish).
See also:
Plant calculator
The middle of the range generally results in a fairly uniform fill after two seasons under optimal conditions (plants identified as slow growing will take longer).
If you want the row or area to fill in faster, plant using the lower end of the suggested spacing (or even closer if you wish).
If you wish to invest less money and can wait longer for your space to fill in, plant using the upper end of the suggested spacing (or even farther apart if you wish).
See also:
Plant calculator